Delivery times vary from 1 to 6 months. We will not be able to tell you the exact delivery dates, they are always different. And the delivery time depends on the work of the postal service. If you see that your parcel is standing still for more than two weeks. This means that it passes through customs, or has left the customs zone, etc. And that's why you can't see where it is for a long time. This does not mean that the parcel was lost. SHE'S ON HER WAY. and you may not see her for several months. After 3 months have passed since the parcel was sent, and we do not see where it is, we go to the post office and file a search, before this time, the Russian post does not accept appeals. The search for the shipment goes on for 3 months, if the parcel is not found, we will refund your money. This happens very rarely, we ask you to be understanding and wait for your order.


Delivery to other countries:
We ship by Russian post. The minimum amount for sending to other countries is $ 100 - 7500 rubles . We do not ship: resin, alcoholic ink, and alcohol-containing products. When placing an order in the shopping cart, put payment after order confirmation. When we receive the order, we will contact you via email or WhatsApp. You can pay for the order by bank card or PayPal transfer after the order is confirmed by us. We ship international shipments once every 7 days after you pay for your order. Delivery times vary from 1 to 6 months. We won't be able to tell you the exact delivery dates. In Europe, on average, from 2 to 14 weeks, in America-from 1 to 6 months, in the Arab countries 2-6 months. ATTENTION THERE MAY BE DELAYS IN SHIPMENTS TO ANY COUNTRY UP TO 6 months. Please wait for your order.


We ship international shipments every 10 days. !! ATTENTION!! after you have placed an order, write to us on Instagram: @art_blong , you will also receive an email with the order( if nge is in the inbox, see the spam folder please. We also use two emails to send notifications to you : the main post: store@artblong.com ; reserve main shopartblong@gmail.com
We accept all orders via the website. Our site is not fully translated into English, to translate all pages, you can use this link https://translate.google.com/translate?depth=1&hl=en&nv=1&pto=aue&rurl=translate.google.ru&sl=ru&sp=nmt4&u=https://artblong.com/ When you have collected all the products in the basket, go to checkout and you need to write: first name, last name, mail, phone number and select your city and country. And place an order.


Departure dates
Delivery times vary from 1 to 6 months. We won't be able to tell you the exact delivery dates. In Europe, on average, from 2 to 14 weeks, in America-from 1 to 6 months, in the Arab countries 2-6 months. ATTENTION THERE MAY BE DELAYS IN SHIPMENTS TO ANY COUNTRY UP TO 6 months. Please wait for your order. If you see that your parcel is in place for more than two weeks. This means that it passes through customs, or has left the customs area. And so you don't see further where it is for a long time. This does not mean that the parcel was lost. SHE'S ON HER WAY. Please don't worry. We unfortunately can not deliver to you the next day, you must understand that we are in Russia, and you are in another part of the world. and that's why you have to wait. Please wait and don't worry.


Cost:
We will be able to tell you the exact cost of delivery after you place your order. The cost of sending varies depending on the weight and size of the parcel. On the website of the Russian Post in this section, you can find out the cost of the shipment yourself.https://www.pochta.ru/parcels enter your country and the approximate weight of the order. in connection with the epidemic, all shipments are EXPEDITED, please do not choose the status of NORMAL on the website of the Russian Post to calculate the cost.


Making an order:
We accept all orders via the website. When placing an order in the shopping cart, put payment after order confirmation. When we receive the order, we will contact you via email or WhatsApp. !! ATTENTION!! after you have placed an order, write to us on Instagram: @art_blong
When you have collected all the products in the basket, go to checkout and you need to write: first name, last name, mail, phone number and select your city and country. Please write the correct data: full name, delivery address, ZIP CODE required, phone number with area code. Be sure to specify your email address because the tracking number for tracking your parcel will be sent to your email address automatically. ( if not in the incoming messages, see the spam folder) Once again check all the data and click: place an order.

It is important that the data that you specify: last name first name phone number, your address. After we have sent your parcel, we cannot change this data.


IMPORTANT !!!! If you have any errors filling out the city and phone form: select any other country, such as the Russian Federation and the city of Moscow. Phone number write this +7 999 999 99 99 and most importantly, in the order comment field, write your exact address where you want to deliver and your phone number linked to WhatsUpp so that the Manager can contact you.
IMPORTANT INFORMATION !! If You still want to get our resin or alcohol ink, we can send it under your responsibility, if the resin is not passed through customs or the shipment is lost, we are not responsible. In this case, we offer to make two departures. in one shipment only resin, in the other shipment all other goods that will not have problems with customs. As practice has shown, we can send resin to Europe, there were no problems with customs. But we send such parcels under your responsibility.

before you click place an order, check your order. You and we will not be able to edit it after.
We ship international shipments every 10 days.


Customs duties:
Check the customs taxes for imports in your country yourself, if there are any, but we indicate in the customs declaration that this is a gift. If you are charged for customs duties, our company does not cover these costs. We do not know the rules for the import of goods by customs in each country , you need to find out for yourself before making an order.


Track your order:
We do not notify the customer of the arrival of your parcel in your country. The tracking number for tracking your parcel will be sent to the email address that you specified in the order automatically. ( if not in the incoming messages, see the spam folder) We do not send track numbers to phone numbers and to instagram.

If you have not received the parcel due to not tracking the shipment or not showing up at the post office. Then our company will not compensate for the costs of resending your shipment or transporting it back to us for the above reason.


DAMAGE IN TRANSIT :
When receiving the goods at the courier service, be sure to check the integrity of the goods in the order at the place of receipt. If you see the damage, then be sure to contact the service employee, show the damage and make a report. If you left the pick-up point without claiming damages, we will not consider such claims in the future.
If you had a contactless delivery: record the opening (unpacking of the parcel) on your mobile phone camera, video without pauses in the general plan. If you see damage, then fix it on the camera at the time of continuous video recording. If you have not done what is listed above, we will not be able to compensate the amount of the goods. All this is necessary to prove that the damage occurred during transportation. For your part, you could drop, break, spill or do something else with the goods and make a claim to us.


Resin in the order:
If you still want to receive our resin or alcohol ink, we can send it under your responsibility, in case the resin is not passed at customs or the shipment is lost, we are not responsible. In this case, we suggest making two shipments. in one shipment, only resin, in the other shipment, all other goods that will not have problems with customs. As practice has shown, we can send resin to Europe, there were no problems with customs. But we send such packages under your responsibility.


Refusal to send a message:
If you refuse to send an order that has already been shipped to the shipping company, you pay for the delivery and return of the goods. You need to accept the shipment and send your order back to us at your own expense. After we receive the order in its entirety, we will refund your money within 14 days.